Refund policy

Returns
We accept returns placed within 7 days from the date of receipt. Return requests placed after 7 days of receipt will not be accepted.

Products bought in any sale are ineligible for return or exchange.
Customised and altered products are ineligible for return.

Some specific items are non-returnable. Please check the Shipping tab on each product page to check if the product falls under this policy.

Orders placed with a delivery address outside India are ineligible for returns and exchanges.

Important things to keep in mind while sending back the product for return:

-All items must have the original tags and should be unworn, unwashed, and undamaged.
-To ensure your garments are not damaged during shipment, please reuse the entire original packaging for proper care and protection.
-All return requests have to be initiated within 7 days of receipt of the product. You have to email infogaur24@gmail.com from your registered email id to trigger the request, or Whatsapp us at +91 8981212828
-It takes about 5-6 working days to complete your return request post your request has been triggered.

There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition is damaged or missing parts for reasons not due to our error or any item that is returned more than 7 days after delivery.

Wrong or Damaged Item Delivered
All orders go through a stringent quality check before shipping. However, in the off chance that you have received a damaged product, please notify us at infogaur24@gmail.com within 3 days of receiving the order. In case of either a damaged product return or size exchange, please write to infogaur24@gmail.com with the subject: RETURNS. Clothing sent to us without a prior email will not be accepted. GAUR must be notified within three days of receipt of clothes about your intent to exchange. Once the email is received, we accept returns within 15 days.

Hygiene Policy
Keeping in mind the health and safety of both our dear customers and our employees, we adhere to a stringent hygiene policy. 

Refunds
Bank Refund- We refund the amount to your bank account. We need the following details- name, account number, IFSC code, Bank name, and branch name to process the refund.

All refunds are processed within 30 working days of the successful receipt of returned items.

Sale Items
We do not offer refunds or exchanges on orders sold during the Sale. Items bought in the sale are considered as final sale.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again. 
Then contact your credit card company; it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at infogaur24@gmail.com or WhatsApp us at +91 8981212828